1. Notify us of the member鈥檚 death

You can either complete this online form, opens in a new window or call us on 1300 650 873.

When you notify us, we鈥檒l need some of the member鈥檚 details such as:

• First name, middle name, last name
• Aware membership number
• Last known residential address
• Date of birth
• Date of death.

Once you notify us, we鈥檒l assign a dedicated case manager to support you through the process, if you need it.

2. Submit a claim form and evidence of your claim

When you notify us, you鈥檒l get an email with a link to a web page with information about what you will need to do to complete the claim. Your case manager will also send you an email to introduce themselves and confirm what information you will need to provide. This will include:

• Relevant claims form(s)
• A signed and witnessed declaration that the information provided is accurate and complete
• Evidence of your claim, verified by a qualified person.
  

Typically the types of documents you鈥檒l be asked for to evidence your claim will include certified copies of:

• Deceased member鈥檚 death certificate
  • if they have insurance you鈥檒l also need a cause of death
• A will, if one exists
• Deceased member鈥檚 identification
  • 1 current (not expired): passport, birth certificate, driver鈥檚 licence or proof of age card. See our Proof of ID page for instructions or alternate options.
• Your identification
  • 1 current (not expired): passport, birth certificate, driver鈥檚 licence or proof of age card. See our Proof of ID page for instructions or alternate options.
• For spouses and de facto鈥檚 proof of relationship
  • marriage certificate, proof of registration or statutory declaration & evidence of relationship, like shared utility bills, mortgage or bank statements
• For children, birth or adoption certificate

The information we send will explain how to obtain these documents, get them certified and where to send them.

听

3. We鈥檒l review your claim

If the member has insurance, we鈥檒l lodge the claim with the insurer. If we need more information to process your claim, your case manager will let you know.

4. If the claim for death insurance is approved

We鈥檒l deposit the money into the member鈥檚 91黑料 account.

5. We鈥檒l review all received claim information

This may include information from several claiming parties. Who the benefit is paid to will depend on the claims made, whether the member nominated a valid beneficiary and whether that nomination was a binding nomination.

Valid binding beneficiary nomination or a reversionary beneficiary

We鈥檙e generally required by law to pay a beneficiary nominated in a binding nomination or named as a reversionary beneficiary.

No nomination

We鈥檒l decide who should receive the benefit based on super law, fund rules and the claim information we鈥檝e received.

6. We鈥檒l contact the beneficiaries

Where there are several potential beneficiaries and depending on the circumstances, we鈥檒l let them know how we propose to pay the death benefit. Potential beneficiaries then have 28 days to lodge an objection if they disagree. If an objection is received, the benefit cannot be paid until it鈥檚 resolved.

7. Payment is made

Where there is no objection, payment is made to the beneficiary/s. The death benefit payable will consist of the member鈥檚 account balance and any insured amount (if applicable).

Find out more on how to claim a death benefit (PDF, 684kB), opens in a new window