Super helpful services
We’re here to help - so you can look forward to the retirement you’re working hard for. As Chant West’s Best Fund: Member Services 2025, being super helpful starts with:
All member enquiries are taken by 91ºÚÁÏ staff in-house, in our Melbourne, Perth or Wollongong contact centres. We have end to end visibility and control of your member experience.
With advanced security features including multi-factor authentication, encrypting your data and session time outs, we’re working hard to keep your super account safer.
Our online tools and our app make it easy for you to manage your super and retirement - whenever and wherever you need.
Help for whatever stage you're in
1 in 5 Australians don’t know how much they need to retire.^ And it’s never too early or late to think about your super.
So, based on your age, what can you do right now to get on top of your super and feel more confident to retire well?
Are you 18-35 years old?
What you put into your super today could really set you up for life.
Keep it together - multiple super accounts could be costing you money. Combine your accounts where you can.[C1]
Optimise your tax - boost your super from your after-tax pay and claim a tax deduction for the amount you contribute.[S1]
Top up your super - before and after-tax contributions can help grow your super.[S1]
Are you 35-54 years old?
You might be focused on your career, your family – or both. Just don’t forget about your super.
Investment choice - get a Super Helpful Check-in to see if investing in higher growth investments could be right for you right now.[AD1][AD2]
Salary sacrifice - ask your employer to put some of your pre-tax salary into your super on your behalf. Enjoy the boost to your super balance.[S1]
Cover yourself - your super might include insurance. Check to make sure you’re covered for the unexpected.
Are you 55-65 years old?
As retirement comes into focus, it’s time to start planning for the life you want when you stop working.
Know your needs - start thinking about how much money you’ll need to lead the life you want. What are your expected expenses? Your home, healthcare and travel plans are good places to start.
Ask an expert - our Retire Ready Check-in gives you advice an no extra cost.[AD1][AD2]
Make a downsizer contribution - just sold your home? You might be able to add up to $300,000 (or $600,000 for a couple) to your super when selling a property you have been living in.
Are you 65+ years old?
Being retired means being more involved with your super than ever.
Check you’re on track - with inflation and cost of living on the rise, now is a good time to review how much you’re withdrawing from your super.
Be tax smart - look at strategies to minimise tax and maximise your super balance.
Look after your loved ones - nominate your beneficiaries so your wishes and choices for your future are all organised.
Use our super helpful tools
My Retirement PlannerTM provides a snapshot to see how close you are to reaching your retirement goals.
A helping hand to feel confident with your finances, get more from your super and plan for your future.
No matter where you’re starting from, we’ve got expert insights and tools to help you set up for retirement.